Last Updated: 16-03-2026
At Work Essential Solutions Limited (workessentials.com), we are committed to delivering high-quality digital educational content and ensuring customer satisfaction. This Return and Refund Policy explains the conditions under which refunds may be requested and processed for purchases made through our platform.
We offer a 14-day satisfaction guarantee for all digital courses purchased on our platform.
You may request a full refund if:
The request is made within fourteen (14) calendar days of the original purchase date
You comply with the course usage requirements outlined below
Refund requests submitted after the 14-day period may not be accepted, except where required by applicable law.
To qualify for a refund:
You must not have completed more than twenty-five percent (25%) of the course content
Course progress is tracked through our internal systems, including lessons accessed, videos viewed, and modules completed
If your course progress exceeds this limit, your refund request may be denied.
In order to process refund requests, we may collect and use the following information:
Full name
Email address
Order or transaction number
Any additional details provided in your request
This information is used solely to verify eligibility and process your refund.
To request a refund, you must:
Send an email to s[email protected]
Include your full name and order number
Provide a clear explanation of your reason for the request
We may request additional information if necessary to verify your eligibility.
Once your request is received:
It will be reviewed to ensure it meets the conditions outlined in this policy
You will be notified via email regarding approval or rejection
All decisions are made at the sole discretion of Redefinase
If your refund request is approved:
Refunds will be issued to the original payment method used at purchase
Processing typically takes five (5) to seven (7) business days
Timing may vary depending on your financial institution
Redefinase is not responsible for delays caused by third-party payment providers.
We do not sell or share your financial information. Refund transactions are handled securely through trusted third-party payment processors.
We take appropriate measures to protect your data during the refund process.
Refunds are issued only to the original purchaser
Refund rights cannot be transferred to another individual
Purchases made through third-party platforms may be subject to separate refund policies
We may update this Return and Refund Policy from time to time.
Any changes will be posted on this page with an updated effective date
Continued use of our services after updates constitutes acceptance of the revised policy
If you have any questions about this policy or would like to request a refund, please contact us:
Email: s[email protected]